|Gamification State of the art gamification including leaderboards and badges. Gamification delivers recognition, positive competition, significantly enhanced engagement and significantly higher ROI for you.||Voice-based Simulations A voice based simulation system using your best practices with video role play capabilities- “because perfect practice is the best approach to building competence, confidence & consistency”.||Customized4U All simulations are completely Customized4U. This is how you lift the performance of your sales, service, collections, and tech support teams. They emulate your best practices and perform like stars.|
|Email & Desktop Notifications Turn email, desktop, and dashboard notifications on and off. Your team is very busy AND they need to know when to step out of the Performance Zone and into the Practice Zone.||Video Practice/Challenges When face to face conversations are key to your success, our video role play feature delivers! Difficult conversations? High impact conversations? Webinars? Face to face selling, coaching, interviewing?||Select Mobile Features Select mobile features are available for phones and tablets - Android and iOS. Want more? If a killer mobile app is what you need, comCoachgo is here!|
|Tracking and Reporting Track and report all usage by your team in state-of-the-art reports. It allows for both course correction AND accountability.||eLearnings for Exceptional Communication A top shelf, large suite of fresh eLearnings ready for use – Service, Listening, Empathy, Rapport Building, The Coaching Conversation, Vocal Quality, Accent Modification and more... (This content gets a WOW!)||U Add Resources for Learners This is a must see given your very busy, ever-changing environment. Have a webcam? Instantly deploy training resources and updates such as videos, presentations, and documents. Create more of an edge by getting your people to LEARN FASTER and BE MORE PREPARED than the competition.|
|Single Sign-On Capability & LMS The Communication Coach can function as a standalone LMS (without the price of one!) or be tucked into an existing LMS with single sign on capability – it’s a learning platform like no other.||HTML5 Communication Coach uses HTML5. This gives you flexibility in using different eLearning authoring tools, the ability to pull in video, PowerPoints, PDFs and other documents.||ComCoach Mail & Scoring Options Multiple ways to link live coaching to the system including scoring options/feedback/ComCoach Mail. This is a must see.|
Our system uses your best practices in a Performance Conditioning® process to rapidly change behavior and build positive sales and service habits (it’s also used for collections, tech support, develop effective coaches and teach people to have any kind of difficult conversation).
Communication Coach® facilitates the “perfect practice” required to build employee competence, confidence and consistency in the skills you ideally want them to use. This approach has been successfully used in many industries since 1995 with dramatic results. It works because it delivers the ongoing Performance Conditioning® needed in very short, manageable learning chunks.
The Communication Coach system allows for anytime, anywhere practice and instruction with built in accountability. The content is always Customized4U and your performance priorities using small “bite sized” chunks (micro-learning). The practice simulations, drills and coaching lessons are crafted to address the most common as well as most challenging issues and opportunities your target audience faces.
Since 1995, we have been researching and fine-tuning better and best practices for developing custom content, enhancing the technology, designing deployment strategies and sustainability practices. That’s why so many companies have experienced dramatic, measurable results from their Communication Coach-powered solutions.
“Since Ivan has started using the Communication Coach, I have noticed a great improvement in his conversations with customers. Not only does he sound more confident on the phone, but his conversations are better organized and have a much smoother flow. Making this a part of his daily routine has turned more applications into appraisals ordered for him.”
“I want to extend my sincere gratitude for the exemplary relationship we've had over the past few years. This is due to the quality of your staff & their desire to understand & serve our needs. The development of Communication Coach is one example where your design & development folks were able to grasp the content of how to address healthcare professionals & patients with their needs. Communication Coach enables our staff to create a "signature" responsein dealing with a variety of customer contacts bypracticing techniques for different scenarios.”
“As you know, my prior experience with military training indicates that simulations provide a richer environment for learning. Communication Coach provides that kind of environment."
“Just about the only thing that they did not to teach us at college was how to sell over the phone. Comm Coach made this learning experience quick and easy with absolutely no pressure. It took all of the anxiety and stress out of stepping into a world that was previously unknown to me. I have been on the phone for four days now and already I have taken 11 apps, sold one deal for $486,000 and have set another lookup for today that is for $400,000.”
Since 1986, we have been providing training and consulting services to large, high-profile organizations primarily in North America. We do some work internationally and/or for North American based companies that have a global reach.
We want to make a significant difference in the performance of your employees at all of your points of customer contact. On the surface, the solution is to train your people in new or different skill sets and create competencies that they don’t have. It’s important to know that we see the world more systemically than not. In doing so we know not every problem requires a training solution, however when it does, it’s critical that the training intervention and the training investment have a significant measurable impact.
All of our training solutions are a process with a distinct before, during and after rather than “events” designed to get high marks on “bingo cards” at the end of a class. We also know that “mindset before skillset gives you the best chance for execution” . That is why 20% of the programs we develop address mindset or the beliefs, values and attitudes that focus, guide and motivate employees to use the right skills and strategies.
We begin with assessing the issues and opportunities in your situation and then craft a custom solution with you, using a proprietary approach we have been honing since 1986. (It’s called Customized4U.)
We have an outstanding track record of meeting—and exceeding—our customers’ needs. Our commitment to our customers’ success and satisfaction is demonstrated by the fact that over 99% of our clientele is repeat or referral business going back to 1986.
All of our solutions are highly customized. We have a very robust process and will be happy to share it with you upon request or you can go here. We will also share how the customization process dovetails with other aspects of our unique solutions including the design of deployment strategies that accelerate the behavior change, setting the stage for major initiatives, using a communication plan and establishing the conditions for accountability to ensure sustainability.
Communication Coach®, a voice based simulation learning system, is the most powerful simulation learning system available designed to build interpersonal skills. Using customized scenarios built from real conversations, it simulates any conversation. They can be face-to-face, over the phone or video. We’ve had dramatic success in sales, service quality, technical support, collections, coaching, and “difficult conversations.” A video overview is here.
Success Sciences is a performance improvement firm that helps its clients develop the strategies, skills and behaviors they need to build more profitable and loyal customer relationships. We assess both constraints and enablers as part of any improvement process. We have the track record, expertise and resources to assist our clients in crafting the highest leverage strategies for achieving their objectives
However, we will gladly provide this information with our clients’ explicit permission at the appropriate time.
Most of our clients work with us to improve top-line revenue, average order size, conversion rates, the customer experience and increase customer retention (NPS). Those objectives require sales, service and retention team members who are competent, confident and consistent in using your best practices. The key to achieving these performance priorities is establishing a system for developing habits that support and enable the desired behaviors. We do that through Performance Conditioning®. Performance Conditioning® is a habit building process made faster, better, and easier through the use of our Communication Coach technology that automates it.