“The differences that make the difference”


Gamification
State of the art gamification including leaderboards and badges. Gamification delivers recognition, positive competition, significantly enhanced engagement and significantly higher ROI for you.

Voice-based Simulations
A voice based simulation system using your best practices with video role play capabilities- “because perfect practice is the best approach to building competence, confidence & consistency”.

Customized4U
All simulations are completely Customized4U. This is how you lift the performance of your sales, service, collections, and tech support teams. They emulate your best practices and perform like stars.

Email & Desktop Notifications
Turn email, desktop, and dashboard notifications on and off. Your team is very busy AND they need to know when to step out of the Performance Zone and into the Practice Zone.

Video Practice/Challenges
When face to face conversations are key to your success, our video role play feature delivers! Difficult conversations? High impact conversations? Webinars? Face to face selling, coaching, interviewing?

Select Mobile Features
Select mobile features are available for phones and tablets - Android and iOS. Want more? If a killer mobile app is what you need, comCoachgo is here!

Tracking and Reporting
Track and report all usage by your team in state-of-the-art reports. It allows for both course correction AND accountability.

eLearnings for Exceptional Communication
A top shelf, large suite of fresh eLearnings ready for use – Service, Listening, Empathy, Rapport Building, The Coaching Conversation, Vocal Quality, Accent Modification and more... (This content gets a WOW!)

U Add Resources for Learners
This is a must see given your very busy, ever-changing environment. Have a webcam? Instantly deploy training resources and updates such as videos, presentations, and documents. Create more of an edge by getting your people to LEARN FASTER and BE MORE PREPARED than the competition.

Single Sign-On Capability & LMS
The Communication Coach can function as a standalone LMS (without the price of one!) or be tucked into an existing LMS with single sign on capability – it’s a learning platform like no other.

HTML5
Communication Coach uses HTML5. This gives you flexibility in using different eLearning authoring tools, the ability to pull in video, PowerPoints, PDFs and other documents.

ComCoach Mail & Scoring Options
Multiple ways to link live coaching to the system including scoring options/feedback/ComCoach Mail. This is a must see.

learn more about communication coach
What is Communication Coach?

Communication Coach® is a simple to use and incredibly powerful computer-based simulation eLearning system that uses your customized scenarios to simulate any conversation.

woman using communication coach

Our system uses your best practices in a Performance Conditioning® process to rapidly change behavior and build positive sales and service habits (it’s also used for collections, tech support, develop effective coaches and teach people to have any kind of difficult conversation).

Communication Coach® facilitates the “perfect practice” required to build employee competence, confidence and consistency in the skills you ideally want them to use. This approach has been successfully used in many industries since 1995 with dramatic results. It works because it delivers the ongoing Performance Conditioning® needed in very short, manageable learning chunks.

The Communication Coach system allows for anytime, anywhere practice and instruction with built in accountability. The content is always Customized4U and your performance priorities using small “bite sized” chunks (micro-learning). The practice simulations, drills and coaching lessons are crafted to address the most common as well as most challenging issues and opportunities your target audience faces.

Since 1995, we have been researching and fine-tuning better and best practices for developing custom content, enhancing the technology, designing deployment strategies and sustainability practices. That’s why so many companies have experienced dramatic, measurable results from their Communication Coach-powered solutions.

Deployment Options
computer

Web app for desktop
& laptop computers

mobile phone

Select mobile features and a killer companion mobile app!

briefcase

On-Premise/Enterprise

Frequently Asked Questions
  • Since 1986 the top reasons for choosing Success Sciences have been:
  • Clients needed big, measurable gains in sales, service quality, coaching, or collections and were looking for different approaches to succeed.
  • Some clients had customers who were experiencing dissatisfaction with them leading to costly complaints and customer defections.
  • Inconsistency in how routine questions, problems and opportunities were being handled across sales, service or support functions in their companies.
  • Some clients could see they were “leaving money on the table” with most customers because their sales and service people were not using the practices and approaches they were taught in training.
  • Some clients calculated the hard and soft costs of low production of new hires and needed a way to dramatically accelerate “speed to standard” in an effort to reduce this huge recurring cost.
  • Poor selection practices, poor training practices and poor performance management practices led to high rates of employee churn.
  • Compliance issues that represented significant legal vulnerabilities if frontline contact people didn’t consistently deliver it required disclosures or use required practices.
  • Click here to learn more about why companies choose Success Sciences.

Since 1986, we have been providing training and consulting services to large, high-profile organizations primarily in North America. We do some work internationally and/or for North American based companies that have a global reach.

We want to make a significant difference in the performance of your employees at all of your points of customer contact. On the surface, the solution is to train your people in new or different skill sets and create competencies that they don’t have. It’s important to know that we see the world more systemically than not. In doing so we know not every problem requires a training solution, however when it does, it’s critical that the training intervention and the training investment have a significant measurable impact.

All of our training solutions are a process with a distinct before, during and after rather than “events” designed to get high marks on “bingo cards” at the end of a class. We also know that “mindset before skillset gives you the best chance for execution” . That is why 20% of the programs we develop address mindset or the beliefs, values and attitudes that focus, guide and motivate employees to use the right skills and strategies.

We begin with assessing the issues and opportunities in your situation and then craft a custom solution with you, using a proprietary approach we have been honing since 1986. (It’s called Customized4U.)

  • Examples of the industries that we have worked with include:
  • Financial services
  • Airlines
  • Utilities
  • Insurance
  • Distribution
  • Hospitality
  • Healthcare
  • Technology
  • Cruise Lines
  • Telecommunications
  • Retail
  • Pharmaceuticals
  • Pro Sports

We have an outstanding track record of meeting—and exceeding—our customers’ needs. Our commitment to our customers’ success and satisfaction is demonstrated by the fact that over 99% of our clientele is repeat or referral business going back to 1986.

All of our solutions are highly customized. We have a very robust process and will be happy to share it with you upon request or you can go here. We will also share how the customization process dovetails with other aspects of our unique solutions including the design of deployment strategies that accelerate the behavior change, setting the stage for major initiatives, using a communication plan and establishing the conditions for accountability to ensure sustainability.

Communication Coach®, a voice based simulation learning system, is the most powerful simulation learning system available designed to build interpersonal skills. Using customized scenarios built from real conversations, it simulates any conversation. They can be face-to-face, over the phone or video. We’ve had dramatic success in sales, service quality, technical support, collections, coaching, and “difficult conversations.” A video overview is here.

Success Sciences is a performance improvement firm that helps its clients develop the strategies, skills and behaviors they need to build more profitable and loyal customer relationships. We assess both constraints and enablers as part of any improvement process. We have the track record, expertise and resources to assist our clients in crafting the highest leverage strategies for achieving their objectives

Out of respect for our clients’ confidentiality, we don’t publish this information.

However, we will gladly provide this information with our clients’ explicit permission at the appropriate time.

About Us

Since 1986, Success Sciences has been helping large, high-profile clients “Earn and Retain MORE Successful Customer Relationships.” Headquartered in Tampa, FL. we have satellite offices in Seattle, San Diego, Atlanta and Dallas.

Tampa skyline in Florida

Most of our clients work with us to improve top-line revenue, average order size, conversion rates, the customer experience and increase customer retention (NPS). Those objectives require sales, service and retention team members who are competent, confident and consistent in using your best practices. The key to achieving these performance priorities is establishing a system for developing habits that support and enable the desired behaviors. We do that through Performance Conditioning®. Performance Conditioning® is a habit building process made faster, better, and easier through the use of our Communication Coach technology that automates it.


"The secret is PERFECT PRACTICE and the structure to make it automatic."

Contact Us Now

Ask about our case studies and impact in multiple industries. Call us today for a no obligation exploration of the possible.

Locations

Seattle
San Diego
Atlanta
Tampa