• Since 1986, large high-profile clients have been choosing Success Sciences because:
• They needed significant, measurable gains in customer experience, sales, quality, coaching, or leadership enhancement and were looking for different approaches to succeed.
• Some clients had customers who were experiencing dissatisfaction with them leading to costly complaints and customer defections.
• Inconsistency in how routine questions, problems, and opportunities were being handled across sales, customer experience, or support functions in their companies.
• Some clients calculated the hard and soft costs of low production of new hires and needed a way to dramatically accelerate “speed to standard” to reduce this huge recurring cost.
• Poor selection practices, poor training practices, and poor performance management practices led to high rates of employee churn.
• The Communication Coach Simulation Learning Platform is one of the significant differences about Success Sciences that makes the biggest difference in getting fast behavior changes with customer experience, sales, collections, and technical service people. To see how in a short video, visit communication-coach.com.
• comCOACHgo is the fastest, most engaging, social learning and development mobile app ever built. comCOACHgo delivers your practical, targeted learning experiences in highly engaging, super short micro-bites. Visit comCOACHgo.com
• Click here to learn more about why companies choose Success Sciences.

Since 1986, we have been providing training and consulting services to large, high-profile organizations primarily in North America. We do some work internationally and/or for North American based companies that have a global reach.

We want to make a significant difference in the performance of your employees at all of your points of customer contact. On the surface, the solution is to train your people in new or different skill sets and create competencies that they don’t have. It’s important to know that we see the world more systemically than not. In doing so we know not every problem requires a training solution, however when it does, it’s critical that the training intervention and the training investment have a significant measurable impact.

All of our training solutions are a process with a distinct before, during and after rather than “events” designed to get high marks on “bingo cards” at the end of a class. We also know that “mindset before skillset gives you the best chance for execution” . That is why 20% of the programs we develop address mindset or the beliefs, values and attitudes that focus, guide and motivate employees to use the right skills and strategies.

We begin with assessing the issues and opportunities in your situation and then craft a custom solution with you, using a proprietary approach we have been honing since 1986. (It’s called Customized4U.)

• Examples of the industries that we have worked with include:
• Financial services
• Airlines
• Utilities
• Insurance
• Distribution
• Hospitality
• Healthcare
• Technology
• Cruise Lines
• Telecommunications
• Retail
• Pharmaceuticals
• Pro Sports

We have an outstanding track record of meeting—and exceeding—our customers’ needs. Our commitment to our customers’ success and satisfaction is demonstrated by the fact that over 99% of our clientele is repeat or referral business going back to 1986.

All of our solutions are highly customized. We have a very robust process and will be happy to share it with you upon request or you can go here. We will also share how the customization process dovetails with other aspects of our unique solutions including the design of deployment strategies that accelerate the behavior change, setting the stage for major initiatives, using a communication plan and establishing the conditions for accountability to ensure sustainability.

Communication Coach®, a voice based simulation learning platform, is the most powerful simulation learning platform available designed to build interpersonal skills. Using customized scenarios built from real conversations, it simulates any conversation. They can be face-to-face, over the phone or video. We’ve had dramatic success in sales, service quality, technical support, collections, coaching, and “difficult conversations.” A video overview is here.

Success Sciences is a performance improvement firm that helps its clients develop the strategies, skills and behaviors they need to build more profitable and loyal customer relationships. We assess both constraints and enablers as part of any improvement process. We have the track record, expertise and resources to assist our clients in crafting the highest leverage strategies for achieving their objectives

However, we will gladly provide this information with our clients’ explicit permission at the appropriate time.